Terms and conditions of use

Terms and conditions of use

This website is owned and operated by BestClinic.co.uk. This document includes the Terms of Use (hereinafter referred to as the “Agreement”) and constitutes a legal agreement between the visitor/user (hereinafter referred to as the “User”) of this site and BestClinic.co.uk (hereinafter referred to as “BestClinic”).

As a condition precedent to the user being able to use any of the tools, functions and information on this site, the user must read, understand and agree to be bound by each of the terms and conditions contained in this agreement. However, by the mere fact of accessing the functions and tools of this site or viewing any information, text or graphics, the user is deemed to have already read, understood and agreed to be bound by this agreement. If the user does not agree with the terms and conditions of this agreement, he/she must immediately leave this site and stop using the tools, functions and information provided here.

BestClinic reserves the right to amend or modify this agreement without notice to users. Consequently, each time the user accesses this site, he/she is responsible for consulting this agreement for all updates, modifications, changes and revisions to which the user is deemed to be automatically bound.

The User undertakes to use the information, services and tools available on the site for purely personal and non-commercial purposes.

Purpose of this site and limitation of liability

BestClinic is a website for finding and comparing hospitals, clinics and individual doctors (“medical providers”) from around the world and connecting users with these medical providers, for services such as medical, beauty and dental treatments / procedures. Users are able to contact multiple medical providers according to their needs and medical providers are provided with a platform to market their services to users.

BestClinic, through this site, only provides general information, data and statistics regarding medical tourism, healthcare and medical services available worldwide, either directly from medical providers or through a simple search process for information, data and statistics that are already available on the medical provider’s website. BestClinic does not employ any medical provider and recommends that users undertake their own research/verification before engaging directly with medical providers.

BestClinic endeavors to provide its users with up-to-date information, data and statistics relating to medical tourism. However, the content of this website has not necessarily been reviewed or prepared by medical professionals and is not intended to replace advice obtained from a registered medical professional. No information, data or statistics contained in this site may be used for self-diagnosis or to treat health problems or illnesses. BestClinic is not responsible for any information found to be inaccurate, incomplete, incorrect or misleading.

BestClinic does not provide healthcare or medical services. It does not render any personal opinion or medical advice concerning the eligibility of users for any medical or healthcare treatment or service. It does not guarantee the accuracy of the general information, statistics and data found on this site and, furthermore, it does not guarantee the existence, qualifications, quality of service or competence of any of the healthcare or medical service providers mentioned on this site.

The User is responsible for conducting his or her own investigations into the existence, qualifications, quality of service or competence of any of the healthcare providers or medical services mentioned and for validating any information, data or statistics concerning the medical tourism industry. The User will hold BestClinic harmless and release BestClinic from any liability for any damage, loss or injury that may have been suffered by the User or any other person who may have received information from this User concerning any information, data or statistics published on this site or for any service or treatment obtained from a health or medical service provider mentioned here. BestClinic is not responsible for any health or medical services or treatment that the User may receive from any person, entity or company mentioned on this site.

Services not provided

  1. BestClinic does not employ medical professionals and will not discuss or advise on matters relating to medical treatment with users or medical providers.
  2. BestClinic is not involved in any transactions between users and medical providers using the website. Responsibility for the management of appointments and the provision of relevant services will rest solely with the medical provider concerned.
  3. BestClinic cannot control the information provided by medical care providers or the information obtained by BestClinic on the Internet and made available on the website. BestClinic does not warrant or endorse the authenticity, quality, safety or legality of any Medical Provider or the services provided or purported to be provided by any Medical Provider, the accuracy of any list or any data of Medical Providers provided, or the ability of any Medical Provider to complete any transaction.

Services provided

  1. BestClinic is a website for users seeking access to medical services from medical providers located around the world. BestClinic facilitates the connection between users and medical providers through its website or dedicated patient support.
  2. BestClinic collects information from medical providers worldwide about their facilities and services as well as from a large number of publicly accessible websites. Users can access this information on the website and this information is simply intended to assist in making a decision about choosing a medical provider. When choosing a medical provider, BestClinic will facilitate contact between the user and the medical provider, either by forwarding the user’s information to the medical provider (the “Website Service”) or by providing the user with the medical provider’s contact information. BestClinic will make suggestions of alternative medical providers offering the same services in the same location. If the user also wishes to discuss this with them, BestClinic will pass the user information to the suggested medical providers.
  3. Users may simply wish to browse the Website to see what BestClinic has to offer. If this is the case, only some of the provisions of these Terms of Use will apply to the use of the Website and other provisions will not be relevant.

Rules for using the site

Users of the site may not :

  1. Violate the laws of any jurisdiction, state or country when visiting our site or using any tool available on this site;
  2. Harass or hack any user;
  3. Publishing any information, entries, requests, guestbook entries, etc., which is the sole and absolute discretion and opinion of BestClinic, may be considered obscene, indecent, defamatory, offensive or hateful;
  4. Upload a virus to the server, whether or not the virus causes damage to BestClinic or to users of BestClinic ;
  5. Transmit, steal or otherwise gain unauthorized access to any information, data or materials via or to this Website which may be in breach of any law or regulation in any jurisdiction;
  6. Use any script or automated robot to access, copy or manipulate any content provided on this site;
  7. Impersonate any person or entity or misrepresent your affiliation with any other person or entity;
  8. Place your own or third-party advertising material or promotional content on this site;
  9. Use the site in any way whatsoever with the aim of interrupting, damaging or disabling, overloading or altering the site, including, but not limited to, flooding the servers with requests;
  10. Attempt to circumvent, corrupt, decrypt, modify or otherwise interfere with the site or any of its content;
  11. Use the Site in any manner that could damage, disable, overburden or impair the Site in any way or interfere with any other party’s use and enjoyment of the Site.

All users of this site must be of legal age in their jurisdiction or country of origin. All users who are under the age of majority must immediately leave the website and cease using the tools, functions and information provided on this site, unless that visiting user is under the supervision of his or her parent or legal guardian, in which case the parent or legal guardian is responsible for filtering out any inappropriate content on this site.

BestClinic may publish rules, guidelines or policies in addition to those set forth in this Agreement. When such new or additional documents are published, these terms and conditions will immediately become part of this agreement and will be considered automatically binding on users.


BestClinic cannot personally verify all of the healthcare providers, services offered and medical personnel mentioned on this site, despite its best efforts to do so. Consequently, BestClinic has no knowledge of or responsibility for the existence, qualifications, quality of service or competence of the healthcare providers or medical services mentioned on this site. It has no information concerning the capacity or qualifications of healthcare providers or medical services to provide the service required by the User, and BestClinic cannot attest to the competence of the healthcare professionals practicing medicine in these establishments.

BestClinic itself does not provide goods or services as a principal. BestClinic does not provide any other goods or services with the exception of putting users in contact with medical service providers. Third parties independent of BestClinic provide additional services such as booking flights, hotels or taxis. BestClinic advises you to obtain and read the terms and conditions of the service providers applicable to the goods or services they provide and to ensure that there is no exclusion or limitation of liability imposed by the service provider. Some service providers may limit or exclude liability for death, personal injury, delay and loss of or damage to property. Third party principals (not subcontractors of BestClinic) provide all goods and services, including visits, travel, activities, meals, consultations, operations and procedures.

BestClinic takes a professional approach to the selection of third parties who are introduced to customers and who may provide goods and services to customers as part of their trip. It is therefore important to note that :

  1. BestClinic makes no warranty that the goods or services provided by third parties will be fit for purpose or that they will perform their services with reasonable skill;
  2. All bookings for goods and services provided by third parties are subject to the terms and conditions and limitations of liability that may be imposed by tour operators, airlines, hospitals, clinics, hotels and other suppliers of goods and services (some of which limit or exclude liability for death, personal injury, delay and loss of or damage to baggage). ;

All information published on the website concerning healthcare or medical providers has been collected and presented by BestClinic on its own initiative using the websites and promotional information of these establishments, which are already available to the public or have been provided directly by the medical providers. BestClinic does not verify the accuracy of the information collected on these websites and cannot guarantee its reliability and accuracy, and BestClinic cannot guarantee that this information is current and up-to-date.

All medical information on the Site is intended solely for the general information of Users. The site serves only as a database or educational resource, which may enable its Users to conduct their own due diligence investigations and research into the healthcare, medical services and medical information referred to herein. This information should not be used as a basis for diagnosis, choice of treatment or selection of a physician. This site is not intended to dictate what constitutes valid, appropriate or best care for any health problem nor is it a substitute for the judgment of a qualified physician. If the User has or suspects that he/she may have a health problem or that he/she is a candidate for one of the medical treatments mentioned on this site, he/she is obliged to immediately stop all negotiations with the clinic or hospital.

BestClinic cannot be considered as practicing medicine. Use of the site does not establish a doctor-patient relationship. The User must not seek or rely on any recommendation from BestClinic concerning a medical problem.

Although BestClinic has no reason to believe that there are any inaccuracies or defects in the information published on the website, it makes no warranty, express or implied, as to the accuracy of the information. The Website is provided “as is” or “as available” and the User uses it entirely at its own risk. By providing the information to the User, no contractual obligation is or has been formed between the User and BestClinic and no duty of care is owed to the latter. If a court of competent jurisdiction decides that BestClinic has a duty of care towards the User, BestClinic will not be liable for any direct or indirect consequences, loss, damage or injury resulting from the use of this information, except in the case of negligence or direct fault on the part of BestClinic.

The information on the site should not be used as a basis for diagnosis, choice of treatment or choice of doctor. In operating this website, BestClinic cannot be considered as practicing medicine, and the information presented here is not intended to replace the medical advice of a qualified doctor.

Data protection

For the purposes of these Terms of Use, “data” means any electronic data or information, including personal data as defined in the Data Protection Acts, 1988 and 2003, and the EU General Data Protection Regulation GRPD 2018 (the “Data Protection Laws.”) submitted by the User on the Site and transmitted by BestClinic to the Medical Provider whose processing is necessary for the conclusion of the contract between the User and the Medical Provider. The User acknowledges that in order to facilitate the provision of services, BestClinic will need to provide Users with personal information, including any medical information provided, to the chosen Medical Providers. The User expressly consents to the transmission and disclosure of their personal information to these Medical Suppliers even when these Medical Suppliers are based in countries where the protection of personal data is not as strong as that of the European Union. BestClinic may also use contact details, including telephone number and email address, to contact the User from time to time to review progress in relation to a consultation with a doctor and other matters relating to BestClinic’s services. The User consents to BestClinic contacting the User in this regard. 

BestClinic strives to protect the privacy of users and others who access the website and use its facilities. For more details on how BestClinic uses cookies, the type of information collected, how it is used and for more details on the circumstances under which BestClinic discloses information, please read the Privacy Policy.

BestClinic operates servers in and outside the European Union, therefore the user hereby agrees to the transfer of personal data in and outside the European Union. By using this website, users consent to BestClinic holding and processing, both electronically and manually, personal data about them (including sensitive personal data) for the operation, management, security and administration of BestClinic and complying with applicable laws, regulations and procedures, including the transfer of personal data into and out of the European Union.

Communication between the user and the healthcare provider by e-mail or instant messaging. The content of these emails and messages may be retained by BestClinic to help healthcare providers monitor their communication.

Communication between the user and the medical care provider by telephone can be routed via BestClinic. The time and date, success or failure and telephone numbers can be stored by BestClinic, to help both track telephone communications between them. An audio recording of the call can also be stored. If the audio of a telephone call is recorded, the user will hear an audible message informing them of this before the call begins.

By registering to become a registered user, users agree that BestClinic may send advertisements and/or promotional material by e-mail. If he/she does not wish BestClinic to contact them for marketing purposes, he/she can inform BestClinic by following the “unsubscribe” links on the e-mail communications issued and/or by contacting BestClinic directly using the form.

Communication of information

If the User wishes to arrange a consultation with a medical provider, then the User will be asked to provide certain information including details such as contact details (telephone number and email address), age, gender and certain medical information to enable BestClinic to present the data to the relevant medical providers. Users warrant and undertake that the information provided is up to date, accurate in all material respects, is not the intellectual property of others or in breach of third party rights, and is sufficient for BestClinic to facilitate. Although BestClinic endeavors at all times to respect privacy, users should not provide information that could cause personal harm if made public.

Information sent over the Internet cannot be guaranteed to be totally secure as it is liable to be intercepted, lost or altered. Users understand and agree to assume the security risk for any information provided using the website. BestClinic is not responsible for information sent over the Internet and will not be liable to the user or anyone else for any damage or other loss incurred in connection with any information sent by the user to BestClinic or a medical care provider, or any information sent by BestClinic, a medical care provider or any third party to the user over the Internet.

By submitting your information via the forms or by telephone, you authorize BestClinic and its partners to send you information by e-mail, SMS, WhatsApp or telephone calls, in accordance with its confidentiality policy. You can withdraw this consent by sending us an e-mail. Our contact service is completely FREE. The information provided by BestClinic in all establishments is intended for the user for strictly personal and non-commercial use, and may not be used for any purpose other than to identify potential treatments and procedures. All information relating to the facility listed on this page, from whatever source, including but not limited to prices and available procedures/operations, is deemed reliable but not guaranteed. As a reminder, BestClinic does not provide medical advice or treatment.


BestClinic may at any time, without notice, suspend or terminate Users’ access to the Website or any services forming part of the Website, in whole or in part, for any reason, including, without limitation, where the User has provided false or misleading information or breached these Terms of Use or where BestClinic is unable to verify or authenticate information submitted to the Website. BestClinic is not liable to the User or any third party for any suspension or termination of access to the Website.

Intellectual property

All original content provided on or via this site is protected by various international copyright laws, patent laws, trademark regulations and laws, and various intellectual property laws, treaties, and international agreements. The copying, reproduction, publication or distribution of any protected content contained in or via this site is strictly prohibited without the written permission of BestClinic. All trademarks displayed on or via this site are the property of their respective owners and may not be used by the user under any circumstances.